A deep dive into the 311 program in Kansas City — including how the system operates and what might cause delays in case resolution — reveals the 311-related issues affecting residents. The analysis includes hundreds of thousands of 311 call center reports and interviews with people familiar with the system, the problems it addresses, or both.
Author Archives: Julie Freijat
Julie Freijat is a Dow Jones reporting intern at Kansas City PBS. She is a masters student at the University of Missouri.